SHIPPING POLICY
1. Processing Time:
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment/ COD orders. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods:
- We offer standard shipping to domestic and international customers. Shipping costs are free and delivery times are 3 to 5 working days for domestic shipping and 10 to 12 days for international shipping, depending on the destination. Please refer to the checkout page for accurate shipping costs and delivery times.
3. Shipping Rates:
- Shipping charges for your order will be calculated and displayed at checkout. We offer flat-rate shipping or calculated shipping based on the weight and dimensions of your items.
4. Order Tracking:
- Once your order has been shipped, you will receive an email confirmation with a tracking number and instructions on how to track your order.
5. Lost or Damaged Items:
- . If your package is lost or damaged, please contact us at contact@iossom.store the shipping carrier to file a claim. We can provide assistance and necessary documentation if required.
7. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to incorrect addresses will be the customer’s responsibility.
8. Returns and Refunds:
- For information on returns and refunds, please refer to our Return and Refund Policy.
9. Contact Information:
- If you have any questions about our shipping policy, please contact us at contact@iossom.store or +91 93955 68611 The operation address is Lokhra, Guwahati , Assam , India -40
Note:
- Shipping times are estimated and may vary due to factors beyond our control, such as customs processing and postal service delays.