REFUND POLICY

REFUND POLICY

Non-returnable After Delivery: Once the package has been successfully delivered to your address, you cannot return it, regardless of the reason.

Final Sale: Items purchased under this policy are often considered final sale, meaning they cannot be returned or exchanged.

You can always contact us for any return question at contact@iossom.store

RTO POLICY FOR COD ORDERS

Retailer Policies:

• Acceptable RTO:  RTO requests for COD orders, especially if the recipient is unavailable, refuses delivery, or if there’s an issue with the address. 
• Return Process: The return process for COD packages usually involves the package being sent back to the retailer. The retailer will then decide on the next steps based on their policy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

No Exchange allowed